Transportation Claim

Experiencing a loss is always stressful, but reporting it right away is the first step. Whether you contact us online or by phone, we're ready to help at any time.

To report your claim online, you will be asked to provide information related to the claim. The information needed will depend on the type of claim you are reporting and may include:

BNSF Logistics shipment number
Type of claim you are reporting
Date on which the incident occurred
Description of the incident
Damage photos in color
Original product invoice
Copy of bill of lading or delivery receipt showing notations

Your Name

Please enter your name.

Your Phone Number

Please enter your phone number.

Your Email

Please enter a valid email address.

Your Reference/Claim Number (Optional)

BNSFL Shipment Number

Please enter the BNSFL shipment number.

Company Name

Please enter your company name.

Company Address (Optional)

Company City (Optional)

Company State/Province (Optional)

Company ZIP/Postal Code (Optional)

Claim Type (Check all that apply)

Damage

Shortage/Non Delivery

Other

Date of Loss

Please enter the date of loss.

Summary of Incident

Please enter a summary of the incident.

Items

Quantity

Item Description

Weight (If shipment is LTL)

Total $

Quantity

Item Description

Weight (If shipment is LTL)

Total $

Claim Total $

0.00

Document Uploads (Max total size: 50 MB)

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